Welcome to Queen Repairs, operated by Queen Gaming Pty Ltd (ACN: 699 617 895) trading as Queen Repairs ("we", "our", or "us").

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (https://www.queenrepairs.com.au/) and use our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

We may collect the following types of information:

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Personal Information:
Your name, email address, phone number, address, and other contact details when you submit enquiries, request services, place orders, or communicate with us.

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Device and Service Information:
Information relating to devices submitted for repair, including device details, repair requirements, service history, and information required to provide our services.

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Payment Information:
When you make a purchase or payment, payment information may be processed securely through third-party payment providers. We do not store complete payment card details.

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Usage Data:
Information about how you interact with our website, including IP address, browser type, device information, and pages visited.

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Cookies and Tracking Technologies:
We use cookies and similar technologies to improve website functionality, analyse website traffic, and enhance your browsing experience. You can manage cookie preferences through your browser settings.

We use the information collected to:

• Provide, manage, and improve our repair services;

• Respond to enquiries and service requests;

• Process payments and manage transactions;

• Communicate with you regarding repairs, services, orders, and updates;

• Improve our website, products, and customer experience;

• Send promotional communications where you have provided consent;

• Maintain security and prevent fraudulent or unauthorised activities.

We do not sell, rent, or trade your personal information.

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We may share information with:

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Service Providers:
Third-party providers who assist us with website hosting, payment processing, communication services, analytics, or business operations.

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Legal Requirements:
Where disclosure is required by law, regulation, court order, or legal process.

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Business Transfers:
If Queen Gaming Pty Ltd undergoes a business restructure, sale, merger, or transfer of assets, personal information may be transferred as part of that process.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

You may request to:

• Access the personal information we hold about you;

• Correct inaccurate or outdated information;

• Request deletion of your personal information where applicable;

• Opt out of marketing communications;

• Manage cookie preferences through your browser settings.
   

To make a request, please contact us using the details below.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites and recommend reviewing their privacy policies before providing personal information.

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date. Continued use of our website and services after changes are published indicates acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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Queen Repairs
Operated by Queen Gaming Pty Ltd (ACN: 699 617 895) trading as Queen Repairs

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Queen Repairs
Website: https://www.queenrepairs.com.au/
Email: queenrepairs@gmail.com
Phone: 0411 713 104