Warranty
At Queen Repairs, operated by Queen Gaming Pty Ltd (ACN: 699 617 895) trading as Queen Repairs, we stand behind the quality of our repair services and strive to provide our customers with reliable and professional solutions.
Our warranty policy is designed to provide peace of mind and ensure that our workmanship and repair services meet a high standard.
Warranty Coverage
Queen Repairs provides a 6-month warranty on repair services performed by us.
This warranty covers:
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Defects in workmanship directly related to the repair service provided by Queen Repairs.
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Parts used during the repair, where those parts were supplied and installed by Queen Repairs.
Warranty Exclusions
Our warranty does not cover:
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Accidental damage, misuse, abuse, neglect, or damage caused after the repair has been completed.
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Additional damage caused by unauthorised repairs, modifications, tampering, or attempts to repair the device by another party.
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Software issues, operating system problems, viruses, account issues, or data loss.
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Water or liquid damage, unless specifically covered under the original repair agreement.
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Normal wear and tear, cosmetic damage, or deterioration caused by normal use over time.
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Faults unrelated to the original repair service performed by Queen Repairs.
How to Claim Warranty
If you experience an issue that you believe may be covered under this warranty, please follow these steps:
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Contact us at queenrepairs@gmail.com and provide your repair receipt, details of the issue, and any relevant information.
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Bring the device to our service centre for inspection.
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Our technicians will assess the device and determine whether the issue is covered under this warranty policy.
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If the claim is approved, Queen Repairs will repair or replace the relevant defective parts at no additional cost.
Important Notes
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Warranty claims must be submitted within the warranty period starting from the date the repair was completed.
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This warranty applies only to the original customer and is not transferable.
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Queen Repairs reserves the right to refuse warranty service where the issue falls outside the warranty coverage or where the warranty conditions have not been met.
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Nothing in this Warranty Policy limits or excludes your rights under the Australian Consumer Law (ACL).
For any questions or assistance regarding our Warranty Policy, please contact us.
Thank you for choosing Queen Repairs.