Electronics Return Policy

Thank you for shopping with Queen Repairs, operated by Queen Gaming Pty Ltd (ACN: 699 617 895) trading as Queen Repairs.

We strive to provide quality products and excellent customer service. This Return Policy explains our return process for electronic products purchased from Queen Repairs.

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

 

1. Change of Mind Returns (15 Days)

We accept change-of-mind returns within 15 days of purchase, provided that:

• The item is in its original condition;

• The item has not been damaged, modified, or used improperly;

• All original packaging, accessories, and included items are returned.

Change-of-mind returns do not apply to products that have been damaged, modified, or altered after purchase.

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2. Inspection & Eligibility

All returned items will be inspected before a return, exchange, or refund is approved.

Returned items must be:

• In original condition where applicable;

• Free from physical or liquid damage;

• Complete with all included accessories, packaging, and components.
   

3. Exclusions

We cannot accept change-of-mind returns for:

• Items damaged due to misuse, mishandling, accidents, or neglect;

• Products with liquid damage;

• Items missing included parts, accessories, or packaging;

• Products that have been modified, repaired, or tampered with by another party.

These exclusions do not affect your rights under the Australian Consumer Law.
 

4. Refund Process

Approved refunds will be processed using the original payment method within 7 business days.

If an item does not meet the return requirements, it will be returned to the customer.
 

5. Exchange Option

Where applicable, customers may request an exchange instead of a refund.

Please contact our team to discuss available replacement options.
 

6. Proof of Purchase Required

A valid proof of purchase, such as a receipt or order confirmation, is required for all return requests.
 

7. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Where an item is incorrect, faulty, or not as described, return arrangements will be handled in accordance with the Australian Consumer Law.

We recommend using a trackable shipping service when returning items.
 

8. Warranty & Faulty Products

For warranty claims or products experiencing faults, please contact Queen Repairs directly.

Products may be covered by manufacturer warranty where applicable, however your rights under the Australian Consumer Law continue to apply.
 

For any questions or assistance regarding returns, please contact us at queenrepairs@gmail.com.
 

Thank you for choosing Queen Repairs — we appreciate your business.