Queen Repairs – Return Policy

 

Return Window for Faulty Items:
Customers must report any faulty or mis‑described product or service within 10 working days of delivery.

 

Change-of-Mind Returns or Exchanges:
Change-of-mind returns or exchanges are not accepted.

 

Conditions for Returns:
To be eligible for a return, the product or service must be:

• Faulty or not as described

• Returned in its original packaging (if applicable)

• Accompanied by proof of purchase (receipt or order confirmation)

 

Return Shipping Costs:

• If the product or service is faulty or mis‑described, Queen Repairs will cover the cost of return shipping.

• Returns for non-faulty items are not accepted, so shipping costs are not applicable.

 

Refunds and Exchanges:

• Refunds for eligible faulty products or services will be issued to the original payment method within 5 business days of receipt and inspection.

• Exchanges are only available for faulty products/services, under the same conditions.

 

Non‑Returnable Items:

• All products or services that are not faulty or mis‑described are non-returnable

• Items damaged due to misuse, mishandling, or neglect are not accepted

 

Applicable Country:
This return policy applies to customers in Australia only.

 

How to Make a Claim:

• Email: queenrepairs@gmail.com

• Include a proof of purchase and a clear description of the fault or issue, with photos if applicable.