Terms & Condintions

1.1 We provide repair, diagnostic, and maintenance services for video game consoles, accessories, computers, and related electronic devices.

1.2 All services are provided with due care and skill, in compliance with the Australian Consumer Law (ACL).

• 2.1 We will provide an estimate or quote for repair costs before commencing work.

• 2.2 A deposit may be required before work begins. Deposits are non-refundable, except where a refund is required by law.

• 2.3 Final payment is due on collection of the Device, unless otherwise agreed in writing.

• 2.4 All prices include GST where applicable.

• 2.5 Once a repair quote has been approved and repair work has commenced, any labour already performed by Queen Repairs remains payable, even if the repair is cancelled by the customer before completion.

• 3.1 You acknowledge that repair work may involve opening, disassembling, or soldering components, which carries inherent risks.

• 3.2 You are responsible for backing up all data before submitting your Device. We are not liable for any loss of data, files, or software.

• 3.3 We will handle Devices with reasonable care, but we are not liable for loss or damage caused by events outside our reasonable control, including theft, fire, flood, or courier mishandling.

4.1 Repairs and replacement parts provided by Queen Repairs are covered under our Warranty Policy.

4.2 Full warranty details, including coverage, exclusions, and warranty periods, are available at www.queenrepairs.com.au/warranty.

4.3 Nothing in this clause limits or excludes your rights under the Australian Consumer Law (ACL).

5.1 Nothing in these Terms excludes, restricts, or modifies your rights under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

5.2 You are entitled to a remedy if services are not provided with due care and skill, are not fit for purpose, or are not delivered within a reasonable time.

6.1 Notification of Completion

Once your Device has been repaired, or if we determine that it cannot be repaired or that repair is not economical, we will notify you that your Device is ready for collection.

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6.2 Collection Period

We ask that all Devices be collected promptly after notification. If a Device remains uncollected for 14 days after we notify you that it is ready for collection, Queen Repairs may commence its uncollected goods process in accordance with applicable NSW legislation.

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6.3 Notice and Disposal

Before taking steps to dispose of an uncollected Device, we will provide any notice required under applicable NSW legislation.

The applicable notice period and method of disposal may depend on the reasonable market value and nature of the Device. Where permitted by applicable NSW legislation, if the Device remains uncollected after the required notice period (28 days) has expired, Queen Repairs may sell, recycle, destroy or otherwise lawfully dispose of the Device in accordance with applicable NSW legislation.

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6.4 Outstanding Charges and Proceeds of Disposal

You remain responsible for any outstanding charges lawfully payable in relation to the Device, including agreed repair charges and any other charges permitted by applicable law.

Where a Device is lawfully sold or otherwise disposed of, any proceeds of disposal will be applied and dealt with in accordance with applicable NSW legislation.

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6.5 No Liability Following Lawful Disposal

To the extent permitted by law, Queen Repairs will not be liable for loss of or damage to a Device after it has been lawfully disposed of in accordance with applicable NSW legislation.

We strongly recommend that you collect your Device as soon as possible after receiving notification that it is ready for collection.

7.1 All content on our website, including text, images, logos, and designs, is owned by or licensed to us and is protected by copyright and trademark laws.

7.2 You may not copy, reproduce, modify, or distribute any website content without our prior written consent.

7.3 You may use the website only for lawful purposes and must not interfere with its operation or attempt unauthorised access.

8.1 We collect personal information such as name, email address, and phone number for the purpose of providing our services.

8.2 Personal information is handled in accordance with our Privacy Policy, available at www.queenrepairs.com.au/privacy-policy.

8.3 You consent to us contacting you by phone, SMS, or email regarding your Device and services.

9.1 To the extent permitted by law, our liability is limited to either:

re-supplying the services; or

refunding the cost of the services provided.

9.2 We are not liable for any indirect, incidental, or consequential loss, including loss of profits, data, or goodwill.

10.1 These Terms are governed by the laws of New South Wales, Australia.

10.2 You submit to the exclusive jurisdiction of the courts of New South Wales.

Queen Repairs is an independent repair service provider.

We are not affiliated with, authorised by, or endorsed by Sony, Nintendo, Microsoft, or any other brand referenced on this website.

All trademarks, product names, and logos are the property of their respective owners and are used for identification purposes only.

We may update these Terms from time to time. The latest version will be published on our website.

Continued use of our services following any updates constitutes acceptance of the revised Terms.

For any questions regarding these Terms or our Warranty Policy, please contact us.

Thank you for choosing Queen Repairs.